Aureafides

Get in Touch

Questions about our 33,000+ products or your order? Get in touch with our UK-based team.

We're based in Horsham and here to help with enquiries, orders, and support—reach out anytime.

Send us a Message

Have a question about our 33K+ products or your order? Send us a message and we'll get back to you soon.

Contact Information

Address

Oakendene Ind Est, Bolney Rd
Horsham RH13 8AZ
United Kingdom

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Visit Our Office

Oakendene Ind Est, Bolney Rd, Horsham RH13 8AZ, UK

We'd love to meet you in person! Visit us at our headquarters.

View larger map · Oakendene Ind Est, Bolney Rd, Horsham RH13 8AZ

Need Help?

Support & Help Center

Need help with our 33K+ products or your order? Get in touch with our UK-based support team.

Live Chat

Chat with our support team in real-time. Available 24/7 for instant assistance.

Help Center

Browse our comprehensive knowledge base with articles, guides, and tutorials.

Phone Support

Speak directly with our support team. Call us during business hours for immediate help.

+44 1403 582545
Common Questions

Frequently Asked Questions

How long does shipping take?
UK orders typically ship within a few business days. Delivery times depend on your location and the option you choose at checkout. International shipping is available; delivery times vary by destination.
What is your return policy?
We offer a 30-day return policy on all products. Items must be in original packaging and unused condition. We provide free return shipping on most items. Refunds are processed within 5-7 business days after we receive your return.
Do you ship internationally?
Yes. We are UK-based and deliver across the UK and internationally. Shipping options and costs are shown at checkout. International orders may be subject to customs or import charges depending on the destination.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this tracking number on our website's order tracking page or directly on the carrier's website (UPS, FedEx, DHL, etc.) to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. All payments are processed securely through encrypted channels to protect your information.
Do you offer warranty on products?
Most products come with manufacturer warranties ranging from 30 days to 2 years depending on the product category. Extended warranty options are available for purchase at checkout. Warranty details are included with each product description.